User Information Legal Enquiry Guide

BHowCo Trading GmbH · Last updated: 09.08.2026

1. Purpose of This Guide

This page explains how BHowCo Trading GmbH (“BHOWCO”) responds to formal requests from law enforcement authorities, courts, and other government bodies seeking information about users or listed companies on bhowco.de. It is intended for official use by authorized authorities, not for general customer support requests.

2. What Information BHOWCO Actually Holds

BHOWCO maintains a deliberately limited data footprint. In the ordinary course of business, we hold only:

  • Public profile information — the same company details (name, address, industry, contact information) already visible to any visitor on the relevant listing page
  • Account registration data — email address and information provided at signup
  • Technical/cookie data — as described in our Privacy Policy (e.g., IP address, browser information, analytics data)
  • Payment confirmation records — transaction reference and amount (we do not store full card numbers or banking credentials; these are held only by our payment processors as described in our Privacy Policy)

Certain optional profile fields (such as date of birth, where applicable to an individual account) are never publicly displayed even when provided, and are not mandatory for registration.

We do not hold any additional non-public personal data beyond what is described above. If a request seeks information outside this scope, we likely do not possess it.

3. Legal Requirements for Submitting a Request

To request non-public information, an authority must provide:

  1. A valid legal basis (e.g., a court order, prosecutorial request under German criminal procedure law, or equivalent legal instrument recognized under German or EU law)
  2. Official letterhead and identification of the requesting authority and case reference
  3. The specific data being requested and its relevance to the matter
  4. Contact details for a responsible official at the requesting authority

Requests that do not meet these requirements will not be processed. We do not release information based on informal requests, regardless of the requester’s claimed authority.

4. How to Submit a Request

Official legal enquiries should be submitted to:

📧 bhowco-legal@bhowco.de

This channel is separate from general customer support and is monitored for formal legal matters only.

5. Response Timeline

We aim to acknowledge receipt of a properly submitted legal request within 5 business days and to respond substantively as promptly as the nature of the request and applicable law allow. Urgent requests involving imminent risk to safety should clearly indicate this urgency.

6. User Notification

Where legally permitted, we may notify the affected user or company that a legal request concerning their data has been received. We will not provide such notification where prohibited by law (e.g., where a court order includes a non-disclosure requirement, or during an active criminal investigation where notification could interfere with the proceedings).

7. No Guarantee of Data Availability

Because BHOWCO retains only limited data as described in Section 2, we cannot guarantee that information sought in a given request exists in our records. We will confirm what, if anything, we are able to provide within the scope of applicable law.

For company registration details, see our Imprint. This page requires final legal review before publication and does not itself constitute legal advice.