Frequently Asked Questions

To check the balance of your gift card, you can do the following:

1. Log in to your user account on the website.
2. Navigate to the “Gift Card” section or page.
3. There, you will find an option to check the current balance of your gift card.
4. Simply enter your gift card number and any other required information, then submit the request.
5. The website will display the remaining balance on your gift card.

This is typically the easiest way for customers to check the amount left on their gift cards. The gift card balance information is usually accessible through the user account portal or a dedicated gift card management section of the website.

Yes, you can utilize this discount in a smart way for greater benefit! However, with a slight difference. Your wallet will be credited with the exact amount you paid, and the discount amount will be activated as a discount coupon in your user panel.

This coupon has no usage restrictions for you or other website users.

The discount allocated for payments made using the wallet on the site is applied automatically and intelligently. When you select the site’s internal wallet for payment, a 10% discount will be automatically applied to the invoice amount.

The minimum deposit amount is 50 euros, and the maximum deposit amount is 1,000 euros per transaction. However, you can make multiple deposits for larger amounts. Your wallet account does not have a balance limit.

Yes, you can top up your wallet and then use your user panel to purchase gift cards. You will have complete management control over this.

Regarding purchasing coupons and collaborating with our company, we recommend that you submit a ticket to us detailing your needs based on your specific program. We will then provide the best proposal tailored to your request. With this method, we will provide the best support for you and the website users.

Yes, you can use any of the payment methods introduced on the website to top up your wallet balance, including cryptocurrencies.

No, you cannot directly top up your user wallet with the website’s coupons.

The coupons can be used as an independent payment option on the website, but the coupon amounts cannot be deposited into your wallet balance.

For refunds, the payment will be reversed back to the same payment method you used for the original purchase. For example, if you paid by credit card, the refund will be credited back to that same credit card.

Regarding affiliate program payouts, you can select your preferred payout method in your user dashboard. The available options include:

• Bank Transfer – This method incurs a bank transfer fee but provides a direct payout to your bank account.
• Crypto Payout – You can receive your affiliate earnings directly to your cryptocurrency wallet. This is a faster and fee-free option.

The advantage of crypto payout is that there are no bank fees involved, and the transfer is made directly to your cryptocurrency wallet. Bank transfer is suitable if you prefer to receive traditional currency, but it will incur a bank transaction fee.

Yes, we issue payment receipts for all financial transactions and payments, including crypto payments. You can download these receipts in PDF format from your customer account.

This is a common question, as crypto payments are not yet as widely adopted by companies, and customers want to have a record of their payments.

No, the Direct Bank Transfer payment method does not provide instant order confirmation. When you submit a bank transfer, our team will log the payment and provide an initial acknowledgment. However, the full order processing and service delivery will only occur once the funds have been verified in our company account.

The timeframe for the bank transfer to be reflected in our account can vary depending on the location and banking institutions involved:

• Domestic bank transfers typically take 1-3 business days to appear in our account.
• International wire transfers may take 3-7 business days for the funds to be received.

As soon as the payment is confirmed in our system, we will notify you via email and your customer ticket. At that point, we can proceed with fulfilling your order or providing the requested service.

Please let us know if you have any other questions! We aim to make the payment and order process as smooth and transparent as possible.